Order Help

Order Online
Order Online website is http://www.biochemmall.com

Order Offline
To place an order, please send us a copy of your purchase order, which must have the following information: purchase order number, or credit card information, detail shipping addresses, Cat No., name of product, product weight (mg, or gram), product quantity. International customers should use English in the PO. Shipping address should not more than 4 lines with each line not more than 30 characters. For order of multiple products, unless customer requests all products to be shipped together, LookPharma will first ship the in-stock products. Purchase order can be sent via:
(1) Email: sales@lookpharma.com
(2) Phone: +86-18188632805

Shipping delivery time
All products will be shipped through FedEx standard express shipping.
USA: delivery time is usually 1-3 days
Canada: delivery time is usually 3-5 days
International: delivery time is usually 5-7 days.

Other information
For international shipping, we will use FedEx international priority express shipping unless client requests to use others. Shipping cost will be prepaid by LookPharma, and added to the invoice.
After the package is scheduled to ship, we will inform client the tracking number through email. Most orders will be shipped out within a few hours after the official purchase order is received. If there is a delay for shipping, we will inform the client to confirm the shipping date. The estimated delivery times are usually 1-3 business days for domestic shipping (inside USA) and 5-7 days for international shipping. LookPharma cannot guarantee the time of delivery outside the US due to differences in carrier services and possible customs clearance delay.